The website www.regenbox.org is published by RegenFab SAS registered in the Bobigny Trade and Companies Register, with its registered office at 4 rue Charles Graindorge in Bagnolet (93170).
The director of the publication is Cédric CARLES.
The site is hosted by the company Horus Networks in Neuchâtel, Switzerland.
For any complaint or correspondence, please refer to the "contact" section of this site and complete the appropriate form.
RegenFab records the information provided by our customers for the processing of their support request.
This information is necessary for our company to process your request.
They are recorded in our customer file. In accordance with articles 39 and following of the law n ° 78-17 of January 6, 1978 modified in 2004 relating to data processing, files and freedoms, any person can obtain communication and, if necessary, rectification or deletion of the information. concerning, by contacting RegenFab customer service.
TERMS OF SALES
These general conditions of online sale (the "General Conditions") apply to the sale by the company RegenFab (the "Seller") via the website www.regenbox.org (the "Website") to any person physical (the "Customer") of any product offered on the Site (the "Products") and purchased on the Site (the "Sale").
The Seller and the Customer are collectively referred to as the parties (the "Parties"), and individually referred to as a party (a "Party").
The Customer must read and understand these General Conditions before proceeding with the Sale. If the Buyer does not understand or does not wish to accept a clause, he should discuss it with a representative of the Seller.
These General Conditions define the rights and obligations of the Customer and the Seller. They apply automatically and without restriction to the sale of any Product by the Seller to the Customer and are deemed to have been accepted without reservation by the Customer by checking the box "I have read and I accept the general conditions of sale" when validation of the order. Any confirmation of the Customer's order implies acceptance of the General Conditions, without exception.
The Seller reserves the right to modify these General Conditions at any time. They will then be applicable as soon as they are posted on the Website.
1. SALE OF PRODUCTS
The Seller undertakes to sell the Products to the Customer, and the Customer undertakes to purchase the Products from the Seller, subject to the terms and conditions set out in these General Conditions.
The Products are offered for sale in mainland France.
The purchase price of each Product is indicated in euros including tax, excluding shipping costs (the "Purchase Price").
The delivery price is the price to be paid for the delivery of each Sale (the "Delivery Price").
The total amount of the Sale is the final price in euros, all taxes included and delivery costs (the "Total Price"). It is indicated during the validation of the Order and in the Confirmation Email (as defined below).
The order is placed with the Seller by the Customer when selecting one or more Products that, in accordance with the selection, the Customer places in his "basket" (the "Order").
If the Customer wishes to be refunded for an order placed and requests it, the refund procedure will be initiated immediately after receipt of the returned item. Any order (hereafter referred to as the “Orders”) for Products appearing on the Website requires prior consultation of these general conditions (the “GTC”) and their unconditional and irrevocable acceptance. Consequently, the Customer acknowledges being fully informed of the fact that his agreement concerning the content of these GTC does not require the handwritten signature of this document, insofar as the Customer wishes to order online the Products presented in the context of the store of the Site. The Customer declares to have the capacity to conclude this contract, that is to say to have the legal majority, eighteen (18) years, and not to be under guardianship. The parties agree that their relations will be exclusively governed by these GTC.
The Customer can access the summary of his basket at any time as long as the Order has not been definitively validated and can correct any errors in the elements entered.
The Order is only validated after the Customer has provided the information necessary for the proper execution of the Sale and paid the Total Price. This information can be: Customer name, billing address, email address, telephone number, delivery address and recipient telephone number.
The Seller is not responsible for any inaccuracies in the order placed by the Customer.
The Customer guarantees the accuracy of all this information. If all or part of the delivery addresses prove to be incorrect, thus forcing the Seller to return the orders to its warehouse, the Customer will bear the consequences and the Seller will be entitled to invoice the administrative and transport costs linked to the return of the Products. .
By validating the Order, the Customer expressly accepts these General Conditions of Sale, by checking the box "I have read and I accept the general conditions of sale.
4. VALIDATION OF THE SALE
The Sale is made after payment of the Total Price validating the Order.
The Sale will be systematically confirmed by e-mail (the "Confirmation E-mail") to the address indicated by the Customer when placing the Order. This Confirmation Email will include an invoice in the name of the Customer, summarizing the identification characteristics of the Sale.
The Customer must ensure that the information contained in the Confirmation Email is complete and accurate and immediately inform the Seller of any errors.
The Seller reserves the right to refuse a Sale from a Customer with whom there is a dispute relating to the execution or payment of a previous Sale or when the Customer has not complied with these General Conditions.
Online payment of the Order of the Customer is made by credit card. The Customer then makes the online payment for his order by providing his bank details (card numbers and validity date).
If the bank in question refuses payment, the order is automatically canceled.
Any Order confirmed by the Customer implies irrevocable acceptance of the Sale which can only be called into question in the cases exhaustively provided for in Article 8 (Right of termination).
The Products will be shipped once the Seller has received payment for the Order.
6. PRODUCT AVAILABILITY
The Products are offered for purchase subject to their availability.
In the event of a shortage of stock after a Sale, the Seller will inform the Customer by email of the additional delay linked to a new production, partial delivery or cancellation of the Sale.
Upon receipt of this information, the Customer may be reimbursed for the price of the ordered Product that is unavailable within thirty (30) days of the complaint.
In the event of a shortage of stock, the Seller cannot be held responsible for the physical impossibility of honoring the Sale.
Products marked "out of stock" can no longer be purchased.
The Products are dispatched once the Seller has received the total Price of the Products.
The Products are delivered to the delivery address indicated during the validation of the Order.
The delivery time depends on the state of the stock, the date of shipment of the Products and the delivery time induced by the delivery method and the destination.
The Seller cannot be held responsible for the consequences due to a delay in delivery that is not his fault or is due to an act of force majeure.
Delivery costs may vary depending on the destination and must be fully borne by the Customer.
For all Products shipped outside the European Union, the Customer will be considered the importer of the Products, and customs duties or other local taxes or import duties or State taxes may be due. These costs and expenses will be borne by the Customer and are their sole responsibility both in terms of declarations and payments to the competent authorities and bodies in their country.
The Seller is not responsible for any loss or damage suffered by the Customer due to an unavoidable delay in the delivery of an order. The Seller is not responsible for any damage caused to an order after a delivery has been made.
8. RIGHT OF TERMINATION
In accordance with articles L.221-18 et seq. Of the Consumer Code, the Customer has a period of 14 (fourteen) days from the date of receipt of the Products to exercise his right of withdrawal from the Sale.
This right does not apply to Orders placed by companies but only to consumers according to the definition of French law.
To exercise his right of withdrawal, the Customer must inform the Seller within 14 (fourteen) days of receipt of the Products, by email to email@example.com according to the withdrawal form attached to these General Conditions, duly completed, or by a declaration clearly expressing its intention to withdraw and including the identification of the Products concerned.
Returned Products must be shipped no later than 14 (fourteen) days after the Customer has given notice of his intention to withdraw. The Product must be returned in its original packaging, intact, with the labels still attached to the merchandise. Products returned without their original packaging or incomplete, damaged, spoiled, damaged, soiled, repaired or modified by the Customer are not taken back and will not be reimbursed.
The Seller will reimburse the Customer upon receipt of the returned Products for all of the sums paid for his order, after deduction of any return costs, which remain the responsibility of the Customer.
9. RISK AND TITLE
The Products remain the property of the Seller until full payment of the Total Price.
At the time of transfer of ownership, which takes place at the time of delivery of the Products provided payment is complete, responsibility for the Product is transferred to the Customer.
The Customer will then have absolute ownership, which is transferable without the need to obtain the consent of the Seller.
The risk of loss or damage to the Product will pass to the Consumer upon delivery of the Product.
10. INTELLECTUAL PROPERTY
The Products contain technical, electronic, computer, graphic, visual and textual elements and illustrations (the "Intellectual Property Rights"), all protected by copyright, image rights, model rights or trademark law, the holders or owners of which are either the Seller or third parties.
As far as possible, the Seller identifies the authors and / or holders of these intellectual property rights in the Product bibliography.
Under no circumstances can the failure to mention the owner or the author be considered as making the intellectual property rights free to use. The rights of use, representation and reproduction of the Products continue to be held by the Seller or by the holders of the rights specified.
Any reproduction, copy, imitation, publication, communication, marketing or use for commercial purposes of one or more Intellectual Property Rights and on any medium whatsoever, partially or totally, may not be carried out without the prior written authorization. rights holders.
11. LIABILITY AND GUARANTEES
All the Products sold by the Seller have been manufactured with the greatest possible care. The Seller declines all responsibility for damages, in any form whatsoever, physical, material or immaterial, which may result from a malfunction or misuse of the items sold by the Seller and / or materials or accessories that have been removed.
In accordance with articles L.217-7 et seq. Of the Consumer Code, the Customer can benefit from the legal guarantee of conformity.
If the Products do not comply (for example if they do not correspond to the description given on the site or to your order), the Customer can contact the Seller's customer service by email who will inform them of the return procedures. The product must be returned in its original packaging. It must be accompanied by a copy of the corresponding invoice. Returns of Products that do not comply with the conditions described above cannot be taken into account.
The Seller will then return the replacement Products to the Customer, as soon as they become available. If the Seller is not able to replace the nonconforming products within thirty (30) days, he will offer the Customer the possibility of choosing another product for an equivalent amount or he may request a full refund of the nonconforming products. compliant or keep non-compliant products and ask the Seller for a reduction of part of the price, which will be determined on a case-by-case basis. The Customer is exempt from providing proof of the existence of the lack of conformity of the product during the 12 months following delivery of the goods.
In the case of the exercise of the right of return and only in this case, the costs of return and reshipment are the responsibility of the seller.
This legal guarantee of conformity applies independently of any commercial guarantee that may be taken out. The Customer has a period of one year from the delivery of the Products to act.
The Seller only benefits from the guarantees listed in this clause to the extent that the products have been purchased directly on the Site.
The Seller strives to ensure to the best of its ability, the accuracy and updating of the information published on this site, the content of which it reserves the right to correct at any time and without notice. The content of the site has been compiled with the greatest possible care. However, the Seller cannot exclude the possibility of an error or gaps in the information contained on this site.
The Seller declines all responsibility for the consequences of incorrect or incomplete information on the Site.
The Seller cannot be held responsible for any typing or printing error which could communicate an incorrect selling price. In this case, the Seller will adjust the price as soon as possible.
The actual color of the Products may vary from the colors displayed on computer screens. The Seller cannot be held responsible for variations in colors due to the quality of the computer screens. The website may contain links that provide access to other websites and information operated and maintained by third parties. The Seller cannot be held responsible for any access or content problems on these sites.
In all cases, the Seller cannot be held liable when the non-performance of its obligations is attributable either to the Customer, or to an unforeseeable and insurmountable action by a third party to the contract, or to a case of force majeure within the meaning of article 1218 of the Civil Code.
Likewise, the Seller cannot be held liable for any disruption or damage inherent in the use of the Internet network, in particular a break in service, an external intrusion or the presence of computer viruses.
12. CUSTOMER SERVICES
For any questions or complaints regarding the Seller's Products or sales procedures, the Customer may contact customer service by email at firstname.lastname@example.org. The Seller will do their best to provide a prompt response.
13. DATA PROTECTION
The Seller may create and maintain computer and paper records, collect, store, control, use and transmit personally identifiable information obtained from the Customer during the purchase of the Products.
The Customer consents that this personal data may be used for promotions related to the Seller and may be provided to any third party in an activity similar to that of the Seller.
If the Customer wants the Seller to remove their information from the Seller's files, they can ask the Seller to do so to the extent permitted by law.
14. CUSTOMER DECLARATIONS AND GUARANTEES
The Buyer declares and guarantees that:
- it is in compliance with all the laws and regulations in force;
- it is up to him to respect the legislation which is applicable to him (in particular his fiscal or customs obligations);
- he has the capacity and the power (under the laws of his country of origin) to enter into and execute the transaction to which he will be a party;
- all information (including his identity and address) are true and correct and undertake to promptly inform the Seller of any change.
15. FORCE MAJEURE
The Seller cannot be held responsible or considered to have committed a fault in the processing of the Customer's file, if any delay or non-performance results from a case of force majeure (such as war, strike (internal or at one of its providers), foreclosure, accident, fire, ice, flood, bad weather, interruption or suspension of means of communication and / or transport, blockade, blocking of exports, prohibited import or export, cessation of production or delivery, regulatory decision of an administrative control body, etc.)
Failure or delay by the Seller in the exercise of a right, power or privilege shall not affect such right, power or privilege nor constitute a waiver of such right, power or privilege, or prevent the exercise of any other right, power or privilege, in whole or in part. The rights and remedies provided for in these general conditions are cumulative and do not exclude the rights and remedies provided for by law.
Headings are included for convenience only and do not affect the interpretation of these Terms and Conditions. The singular includes the plural and vice versa.
Any expression introduced by the terms "including", "include", "in particular" or any similar expression should be interpreted as an illustration and should not limit the meaning of the words preceding these terms.
References to any document or agreement should be construed as references to the document or agreement in force at present and as amended, modified, supplemented, substituted or notified from time to time.
18. APPLICABLE LAW AND JURISDICTION
Any contractual or non-contractual obligation arising from or in connection with these General Conditions and the Invoice will be governed by and interpreted in accordance with the law of the country in which the Seller is located. The exact location of the Seller is indicated on the Invoice.
All disputes arising out of or in connection with the Sale (including, but not limited to, the existence, validity, execution, termination and interpretation of these General Conditions and the Invoice and any obligation non-contractual arising out of or in connection with the Sale) will be subject to the jurisdiction of the country where the Seller is located. The exact location of the Seller is indicated on the Invoice.
APPENDIX: MODEL OF WITHDRAWAL
Declaration of withdrawal from the contract:
- I declare / We declare (*) that I / we terminate (*) the contract for the purchase of this product (*) / for the provision of these services (*).
- Order date (*) and date of receipt (*)
- Name and surname of the consumer
- Address, tel, email of the consumer
- Consumer's signature